So... What's a Managed Services Provider (MSP), anyway?

So... What's a Managed Services Provider (MSP), anyway?

The Cloud has changed the game.

Managed IT Services Providers monitor, supervise and secure outsourced network or application procedures on behalf of the organizations that are using those services. MSPs have specialized infrastructure, human resources and industry certifications, and they provide 24/7 monitoring and provisioning of additional services for their clientèle. 

MSPs can also provide servers and network services hosted on massive Data Center facilities (Co-Locations) or through Public and Private Cloud Solutions (Such as MS Azure or AWS), which can host a number of different Web applications, private enterprise or vertical software applications (such as ERP and Management Systems), and simultaneously interconnect networks through virtual private networking (VPN) to many different sourcing organizations and individuals.

The typical “Levels of Support” that MSPs have been honoring for years no longer makes sense in today’s hyper-hybrid environment. 

MRE focuses on how much help their customers need and how deep they want our techs to go into their IT environment.

END USERS

  • Call dispatch & ticket creation
  • User Account Administration
  • Virus/Malware issues
  • Desktop (Windows/Mac OS) support
  • Connectivity issues (i.e. Network, Internet, Wi-Fi)
  • Peripheral issues
  • Hardware and Software user training

NETWORK

  • Routing & Switching deployment & support
  • Firewall deployment & support
  • Load Balancer deployment & support
  • Internet connectivity support
  • Wireless network support
  • Voice IP support

DATA

  • Database Administration (SQL, Oracle)
  • Server and Virtualization (VMware, Hyper-V, Windows)
  • Backup/Storage Solutions
  • Server/Workstation support
  • Email Archiving/Recovery
  • Server Backup/Recovery
  • Disaster recovery planning, preparation and implementation

APPLICATIONS

  • CRM support
  • ERP support
  • QMS support
  • Office 365 support
  • Windows Server support
  • Non-Microsoft operating systems support
  • Endpoint Antivirus
  • Virtual application support

CLOUD

  • Microsoft Azure
  • Microsoft SharePoint
  • O365 Apps (OneDrive, Teams)
  • Dropbox Pro or alike
  • G-Suite
  • Slack or alike
  • Email security solution

Our Successful Clients:

Add our IT Experts to your Team when:

Every Client Is Different

LEGAL & PROFESSIONAL SERVICES

In recent years, Digital Transformation has fundamentally shifted from being a competitive advantage to being necessary for survival.

Online platforms that connect sellers and buyers directly now extend to consumers, service providers and stakeholders—all brought together to facilitate value exchange as part of a larger, more direct ecosystem. Online market platforms with on-demand legal or consulting services and a-la-carte pricing disrupt companies with business models that charge monthly or retainer fees.

Focus on Cybersecurity: Middle market firms are attractive to cybercriminals, in part because they don’t have the resources of large corporations to fend off attacks. All data has value and cyber-related threats affect all businesses, regardless of size.

Firms face unprecedented competition from non-traditional players and this trend continues to grow, including:

  • Standalone automated services, based on information technology, machine learning and AI
  • Virtual firms
  • Modularization

Changing contracts: Integrated project delivery models are becoming more and more common in the engineering space. Rather than each contractor submitting individual proposals and fee quotes, and overseeing the execution of their portion of the project, these types of contracts are collaboratively developed and submitted as one integrated engagement encompassing all third-party contractors.

MANUFACTURING

We understand that manufacturers are constantly looking for ways to become leaner and reduce costs.  Sometimes companies feel the need to cut support or management of their technology in hopes that if they gamble with their systems then they can just eliminate this cost.  Unfortunately, this opens you up to a lot of risk and when an incident does occur your costs will be overall significantly higher.

As the lines between supplier, manufacturer and customer blur, companies must form strategic IT partnerships to continually improve the manufacturing process. At the same time, they need to accelerate product innovation and leverage resources while making sure the right capability gets to where it’s needed on time.

Manufacturing and distribution companies need to ensure that their inventory is in place to meet seasonality demands. Industry-specific hybrid IT solutions, including enterprise application hosting, remote cloud-managed services and IT infrastructure services are just some of the tools that can help accomplish just that.

ENERGY

Oil & Gas energy companies are now using “Intelligent Operations” smart cards, smart wells and other “smart” applications to improve operating performance across the entire value chain throughout the oil and gas industry market.  In downstream companies, they are working to integrate supply and demand with trading and production.

Wind Energy production facilities include wind turbines, underground power systems, control and maintenance facilities connected to a monitored substation.  All of these components require information technology support to track production and maintenance activities. 

Solar Energy companies need to track the output of each panel and inverter individually, or within small groups, so that if a problem occurs they can locate and resolve the problem.  All of these items require a reliable IT infrastructure. 

HEALTHCARE & HOSPITALITY

Guaranteed response times: Most healthcare and hospitality providers are 24/7/365 operations, thus it is critical to pick a Managed IT Provider with high guaranteed response times.

The ability to support a business continuity plan: The Managed IT Provider can assist in the recovery around major outages or natural disasters.  They will help you maintain redundant systems, and help manage automatic fail-overs, when required.

The ability to manage application performance: This includes network, compute, and database performance, and the ability to proactively manage performance.

The ability to provide proactive governance:  This means you can dynamically provision, and de-provision, resources using a single interface.  Moreover, you need the ability to place policies around specific services.

The ability to provide proactive security:  The Managed IT Provider should offer core security services that include identity-based security and encryption.  In the world of healthcare cloud, this is very important.  The law requires specific levels of security.

FINANCE

Financial institutions have been adapting to constantly changing and more sophisticated cyber-attacks. IT organizations are pressured to implement more advanced cybersecurity protection to mitigate the risks of losing sensitive and confidential information.

New digital tools are straining legacy systems, requiring integration or replacement. This causes complications as both integrating and updating are expensive and can cause loss of functionality when not done correctly.

Exponential growth in data is burdening infrastructure. More transactions means exponential increase in consumer data; this and the proliferation of sensors in insurance and banking companies drive the need for infrastructure that can both hold massive amounts of data and keep consumer information safe.