So... What's a Managed Services Provider (MSP), anyway?

So... What's a Managed Services Provider (MSP), anyway?

The Cloud has changed the game.

Managed IT Services Providers monitor, supervise and secure outsourced network or application procedures on behalf of the organizations that are using those services. MSPs have specialized infrastructure, human resources and industry certifications, and they provide 24/7 monitoring and provisioning of additional services for their clientèle. 

MSPs can also provide servers and network services hosted on massive Data Center facilities (Co-Locations) or through Public and Private Cloud Solutions (Such as MS Azure or AWS), which can host a number of different Web applications, private enterprise or vertical software applications (such as ERP and Management Systems), and simultaneously interconnect networks through virtual private networking (VPN) to many different sourcing organizations and individuals.

The typical “Levels of Support” that MSPs have been honoring for years no longer makes sense in today’s hyper-hybrid environment. 

MRE focuses on how much help their customers need and how deep they want our techs to go into their IT environment.


  • Call dispatch & ticket creation
  • User Account Administration
  • Virus/Malware issues
  • Desktop (Windows/Mac OS) support
  • Connectivity issues (i.e. Network, Internet, Wi-Fi)
  • Peripheral issues
  • Hardware and Software user training


  • Routing & Switching deployment & support
  • Firewall deployment & support
  • Load Balancer deployment & support
  • Internet connectivity support
  • Wireless network support
  • Voice IP support


  • Database Administration (SQL, Oracle)
  • Server and Virtualization (VMware, Hyper-V, Windows)
  • Backup/Storage Solutions
  • Server/Workstation support
  • Email Archiving/Recovery
  • Server Backup/Recovery
  • Disaster recovery planning, preparation and implementation


  • CRM support
  • ERP support
  • QMS support
  • Office 365 support
  • Windows Server support
  • Non-Microsoft operating systems support
  • Endpoint Antivirus
  • Virtual application support


  • Microsoft Azure
  • Microsoft SharePoint
  • O365 Apps (OneDrive, Teams)
  • Dropbox Pro or alike
  • G-Suite
  • Slack or alike
  • Email security solution

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