So... What's a Managed Services Provider (MSP), anyway?

Managed IT Services Providers monitor, supervise and secure outsourced network or application procedures on behalf of the organizations that are using those services. MSPs have specialized infrastructure, human resources and industry certifications, and they provide 24/7 monitoring and provisioning of additional services for their clientèle. 

MSPs can also provide servers and network services hosted on massive Data Center facilities (Co-Locations) or through Public and Private Cloud Solutions (Such as MS Azure or AWS), which can host a number of different Web applications, private enterprise or vertical software applications (such as ERP and Management Systems), and simultaneously interconnect networks through virtual private networking (VPN) to many different sourcing organizations and individuals.

MRE's IT Support Services consist of:

MRE's IT Support Services consist of:

LEVEL 1

Remote Service Desk Services

Call Dispatch & Basic Troubleshooting

  • Call Dispatch & Ticket Creation
  • Desktop Support
  • User Account Administration
  • Software Applications Issues
  • Virus/Malware Issues
  • Connectivity Issues (i.e. Network, Internet, Wi-Fi)
  • Desktop/Laptop/Tablet/Peripheral Issues

Asset Management

  • Procurement of Hardware/Software
  • Inventory Tracking Hardware/Software
  • Desktop/Laptop/Tablet Configuration
  • Software Licensing Reporting
  • Moves, Adds, and Changes

Vendor Management/Coordination

  • Vendor Coordination/Dispatch (i.e. Dell, HP, 3rd Party Support, etc…)
  • IT Business Processes and Procedures

LEVEL 2

Remote Service Desk Services

Escalated  Level 1 Support Services

  • Escalated P0/P1 Server/Device Issues
  • Escalated P0/P1 Back-Up Failure Issues
  • Escalated Server/Workstation Issues
  • Email Archiving/Recovery
  • Basic VMWare and HyperV
  • Server Data Backup & Recovery Configuration

LEVEL 3

Escalated  Level 1/2 Support Services

  • Escalated P0/P1 Server/Device Issues
  • Escalated P0/P1 Back-Up Failure Issues
  • Escalated Server/Workstation Issues
  • Email Archiving/Recovery
  • Basic VMWare and HyperV
  • Server Data Backup & Recovery Configuration

ADVANCED SUPPORT

Engineer Support Services 

Additional Fees Apply

  • Additional On-site support
  • Database Administration: SQL Server, Oracle
  • Server and Virtualization: VMWare, HyperV, Windows Operating Systems
  • Voice: Cisco / ShoreTel UCS
  • Storage Solutions (SAN)
  • Non-Microsoft suite applications
  • All Level 1 & 2 (Onsite) Service Desk Services
  • VIP Home-Office environments
  • Office relocations
  • Non-standard build hardware and software
  • Servers, desktops and laptops running non-Microsoft operating systems
  • Disaster recovery planning, preparation and implementation
  • Hardware and Software User Training

MRE Network Operations Center (NOC)

NOC Features

  • Device Monitoring
  • Device Management
  • Device Patching
  • Ticketing System
  • Session Recordings
  • Remote Console
  • Advanced Reporting

Basic NOC Services

  • 24x7 Monitoring for performance and availability
  • Alert Validation and Escalation
  • Configuration backup of network devices as applicable
  • Executive dashboard (web portal), on-demand reports
  • Standard operating procedures (SOP) and runbook-based initial remediation
  • Patch Management & Proactive Maintenance

RMM Platform

  • Firmware upgrades as required
  • Troubleshooting and full remediation
  • Root cause analysis of critical issues
  • Vendor Tech Support for further Troubleshooting and Full Resolution
  • Server/Network Device Monitoring (MAC's)

MRE Consulting catches the technology problems that can create costly downtime before the affect your business.

Assisting businesses in the Greater Houston Area, our staff of experts can design a customized IT Management and computer network maintenance solution for your organization. 

Our successful clients:

  • Have at least 50 workstations
  • Rely on computers, their network and the Internet for daily operations
  • Have a specialized line of business application(s), such as Office 365

READY TO GET STARTED?